Customer Care Outsourcing Dubai, 100M+ Omnichannel Interactions
With over 100 million interactions delivered since 2009, IBT is the UAE’s most trusted customer care outsourcing partner – serving enterprises and government entities across Dubai, Sharjah and Abu Dhabi. Our 2,000+ multilingual agents provide 24/7 voice, chat and email support, blending AI automation with human empathy. From handling critical government CX to scaling support for fast-growth enterprises, IBT’s proven model guarantees SLA-backed quality, rapid resolution and measurable retention gains across 1,000+ successful projects.
Trusted by the top enterprises
Customer Care Outsourcing Services by IBT Across UAE
With 16+ years of operational excellence, IBT delivers outsourced customer care tailored for businesses in Dubai, Abu Dhabi, and beyond. From multilingual call handling to AI-enhanced chat and email support, we ensure 24/7 coverage, SLA compliance, and seamless customer experiences. Our omnichannel solutions drive satisfaction, reduce costs, and help UAE enterprises scale smarter with measurable CX outcomes.
Call Center Outsourcing
IBT’s call center outsourcing combines intelligent IVR, skilled agents and 24/7 support to reduce response times and enhance first call resolution - ideal for enterprises needing cost-effective, compliant customer engagement at scale across the UAE.
Virtual Reception
IBT’s virtual receptionists deliver professional call handling, appointment booking and client triaging with absolute consistency. Multilingual capabilities and CRM integration ensure your business never misses a lead - day or night, across any UAE time zone.
Inbound Call Center
Our inbound call center services are built for customer retention, providing real-time query handling, escalation workflows and sentiment tracking. IBT supports telecom, banking and retail clients with precision-trained agents and localized communication strategies.
Complaint Management
Complaint Management isn’t just about logging issues. At IBT Dubai “we track, escalate and resolve with proper monitoring tools and satisfaction checks.” Telecom brands, retailers and service companies trust us to turn frustrated customers into long-term loyal ones.
Live Chat Outsourcing
We offer live chat outsourcing powered by AI-driven suggestions and agent-assisted resolution, improving CSAT and conversion rates. Our UAE-based support teams respond instantly across mobile, desktop and web platforms - ensuring consistent brand voice and experience.
Call Center Leasing
IBT’s Call Center Leasing in Dubai gives scale without heavy costs. Firms in Abu Dhabi, Sharjah and across the Middle East use our workforce systems, omnichannel tools and analytics dashboards to handle peak traffic. It’s a quick way to expand capacity without extra overhead.
IBT’s Focus as Leading Customer Care Outsourcing Company in Dubai!
With a 95% client retention rate and 99.8% service uptime, IBT brings unmatched reliability to customer care outsourcing across the UAE. Our AI-powered solutions, multilingual workforce and ISO/GDPR-compliant operations are engineered for scale, empathy and operational efficiency. Whether you’re navigating seasonal surges or building long-term CX infrastructure, IBT’s data-driven frameworks ensure every customer interaction is optimized, personalized and future-ready.
100M+ Customer Interactions
97% Call Satisfaction Rate
8/10 Calls Solved on 1st Call
Dubai Customer Care Outsourcing, Powered by Local Insight & Global Standards
IBT delivers locally rooted, globally benchmarked customer care outsourcing from the heart of Dubai. Our deep understanding of UAE market dynamics, bilingual staffing and hyperlocal CX strategies empower enterprises to meet evolving customer expectations. With AI integration, omnichannel routing, and real-time SLA dashboards, we help Dubai-based companies reduce churn, enhance loyalty and deliver consistent, compliant support across every customer touchpoint.
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IBT’s UAE Customer Care Outsourcing Benefits
First Contact Resolution
IBT improves FCR rates through intelligent routing algorithms, customer intent detection & channel-specific SOPs - ensuring faster issue resolution & increased customer satisfaction from the first point of contact across all platforms.
Unified CRM Integration
Proactive Customer Engagement
We implement AI-triggered engagement flows using behavioral analytics and interaction history to proactively address pain points - reducing support tickets and enhancing overall customer lifecycle value through predictive care strategies.
Reduced Operational Load
Localized & Cultural Relevance
Our UAE-based teams are trained in region-specific customer expectations, ensuring cultural alignment in tone, timing and escalation protocols - especially vital for sectors like banking, healthcare and government services.
24/7 Multilingual Support
Industry-Focused Customer Care Solutions Across the UAE
IBT delivers tailored customer care outsourcing solutions across multiple industries, including finance, healthcare, retail and more. Our AI-driven, multilingual support ensures compliance, scalability and efficiency, while providing personalized, timely responses to meet the unique service demands of each sector in the UAE.
Our Latest Projects
We are specialists in both economics and information technologies and we apply our full range of talent to creating the perfect solution for each client’s needs.
IBT’s Customer Care Outsourcing FAQs
What are the main benefits of outsourcing customer care?
Outsourcing customer care with IBT provides numerous advantages, including improved customer satisfaction, reduced operational costs and the ability to scale services seamlessly. Our multilingual, AI-enhanced solutions help businesses streamline support across channels, ensuring faster resolutions and better customer experiences without compromising quality.
How do IBT’s customer care services ensure compliance with regulations?
IBT maintains strict adherence to local and global standards, including GDPR, HIPAA and PCI-DSS. Our customer care teams undergo regular compliance training and utilize secure systems to safeguard sensitive customer data. This ensures that all interactions meet regulatory requirements while maintaining a high standard of service.
How does IBT handle multi-channel support?
IBT’s multi-channel customer care integrates voice, email, live chat, and WhatsApp support, allowing customers to engage on their preferred platform. Our AI-driven routing system ensures smooth transitions between channels, empowering agents to resolve queries efficiently. We continuously monitor performance across all channels for consistency and quality.
What is the cost of outsourcing customer care with IBT?
Cost depends on several factors:
- Service Volume: Higher volumes can reduce per-interaction costs.
- Industry Needs: Specialized sectors may incur additional compliance-related costs.
- Channel Preferences: Omnichannel support may vary in price.
IBT offers scalable pricing models that cater to your specific customer care requirements, ensuring cost-effectiveness without compromising service quality.
How does IBT ensure quality and customer satisfaction in outsourcing?
IBT ensures superior service quality through:
- Real-time Analytics: Continuous performance monitoring and reporting.
- Agent Training: Regular skill development programs focused on empathy and efficiency.
- SLA Adherence: Strict service level agreements to guarantee timely resolutions.
This commitment to quality drives higher customer satisfaction, ensuring your brand’s reputation remains intact.
